When I first began my journey of learning about essential oils I was overwhelmed with the number of oil companies and which was the best for my family’s health. In the beginning I tried one of the large multi-level-marketing companies. If you’ve done any research into oils surely you know which company I am referring to. The company’s ethics, business practices, and claim that oils should be regularly taken internally were all huge red flags for me and I sought out a new company that produced high quality oils as well as upstanding business practices.
After considerable research I discovered Mountain Rose Herbs. I have been purchasing from MRH for nearly 2 years now and I have never been disappointed with any of their products or customer service.
These are the top 3 reasons why I love to purchase from Mountain Rose Herbs and will continue to support their business.
1. Organic teas, herbs, essential oils, and body care products.
Buying organic is very important in every aspect of my family’s life. So when I was considering essential oils, herbs, and body care products I knew I wanted a reliable organic source that I could trust. Mountain Rose Herbs was the only high quality essential oil company that I could find that sourced their oils in native soils, was certified organic, and had amazing customer service (which I will talk about below).
The efficacy of their oils is second to none. I have not found an oil that I have been disappointed with nor doubted whether it was effective in treating the condition I was trying to heal.
2. Amazing customer service
I absolutely love companies that realize the impact and importance of amazing customer service. Solving any issue that I have with a product, shipping, etc in a professional and accommodating manner goes a very long way in making me a lifetime customer.
MRH has always shipped my orders on time, completely, and the fragile bottles have always arrived safe and packed very well.
On the few occasions I have had to contact their customer service department, both through email and phone, I have had the pleasure of “talking” to very sweet and knowledge staff members. Emails have always had links directly to a product I was inquiring about to make it easier for me to find what I was looking for. Phone conversations have been met with a sweet, helpful, and more than accommodating customer service reps to help solve my problem. There are some companies I dread dealing with, Mountain Rose Herbs is definitely not one of those companies. I know my issue will be met with pleasantries and a quick resolution to my problem.
3. Business practice transparency.
Often times when you are purchasing from a company you never truly know where your money is going once you hand it over to the business. Obviously your purchase helps support the company and their employees but every company has non-profits they support for tax and community resource purposes.
Mountain Rose Herbs clearly discloses on their website which companies they support as well as links to the companies so that you can research the background of those businesses. When you purchase from MRH you know where your money is going and which organizations it is supporting.